Customer Care Executive

Roles & Responsibilities

Key Responsibilities:

• Deliver personalized assistance to ensure customer satisfaction.
• Represent company’s brand with a positive and professional demeanor.
• Respond promptly and efficiently to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and policies to customers.
• Handle customer complaints with empathy and offer appropriate solutions.
• Assist in maintaining the company’s reputation by upholding high customer service standards.

Key Requirements:

• Ability to speak English, Sinhala and Tamil will be an advantage.
• Possess a pleasing personality and an enthusiastic attitude.
• Ability to work flexible hours, including weekends and Saturdays.
• Clear and legible writing skills with basic numerical abilities.
• School leavers aspiring for a passionate career are encouraged to apply.